Customer Service Policy

To view our Terms of Use, please click here

Order Processing
We only sell to wholesalers with a minimum order of USD $200.00 per transaction. Please register online to create an account. You will receive notification once your account has been approved.

Once your order has been placed, please allow up to two standard business days for processing.

Shipping and Delivery
An e-mail notification will be sent to the email address provided at the time of check out. The e-mail notification will include your tracking information and parcel provider. Please note: We do not ship to third parties, P.O. Boxes, and /or APO/FPO addresses

We ship via Federal Express:
– Ground, Express and International Priority
– Standard Fedex lead times apply to all shipping methods
– Shipping and handling charges billed at time of order

Pricing
All prices and charges on this website are shown in U.S. Dollars unless otherwise noted. Prices exclude delivery charges, which, if applicable are described on the Order Confirmation screen. We are not responsible for any other importation taxes, sales taxes or charges that can be levied at the delivery destination.

In the event there is an error in pricing or an unintentional misrepresentation of a product you have ordered we will inform you of the issue as soon as possible, and confirm with you whether you wish to proceed with the order with the corrected information or you wish to cancel your order. If we are unable to make contact with you for any reason, your order will be deemed cancelled. Any monies paid in respect of cancelled orders shall be refunded in full within thirty (30) days of cancellation.

Where product prices are reduced as part of a sales promotion, such prices are valid for the specified period of the sales promotion only and will only apply to orders accepted within such period.

We reserve the right to adjust product prices, offers, products and specifications of products available via this website at our discretion at any time prior to acceptance of your order.

Payment
We only accept credit card payments and process directly through PayPal.

Payment for products ordered will be debited from your account when your order is placed.

The total cost of your order is the price of the products, plus card processing and delivery charges as set out in the Order Confirmation screen.

You confirm that the credit or debit card that is being used for the purchase of products via this website is yours. All credit or debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your card refuses to authorize payment for any reason we will not accept your order and we will not be liable for any delay or non-delivery as a consequence. We are not obliged to inform you of the reason for the refusal.

We shall not be responsible in the event your card issuer and/or bank charges you as a result of our processing your credit or debit card payment in accordance with your order.

Acceptance of your order and the formation of a contract between us will take place when payment of the cost of the products ordered has been authorized by your credit or debit card issuer and we have e-mailed you with confirmation of your order.

Products are subject to availability. If, for any reason after acceptance of your order, we are unable to supply you with the products ordered within the predicted delivery period, we will inform you of this as soon as possible whereupon you will be given the option to cancel your order for a full refund.

International Orders
Swarovski® Crystals for Nails products are sold and shipped from the United States. Please note that purchasing products from another country can mean that your national Customs authorities may charge you Customs Duty and/or other additional related taxes) for example a Value Added Tax or a Purchase Tax). YOU, as the importer, are responsible for paying any such taxes. We have no control over what taxes you may be charged by your own national tax authorities. We are not responsible for compensating you for payment of any such taxes. If you do not know how much (if any) import tax you might have to pay, please check with your local tax authorities BEFORE entering into a contract to purchase.

Some countries prohibit or restrict the importation of some types of goods. You may need a general or special license and/or other documents to import goods, particularly in larger or commercial quantities. It is your responsibility to check with your national Customs authorities whether the goods you intend to import are subject to any such restrictions. If your goods are retained or confiscated by your own national Customs authorities for any reason, it is your responsibility alone to negotiate with them the terms on which such goods might be released to you. If your goods are undeliverable for any reason and are returned to us, we reserve the right to reclaim from you any associated costs which may be charged to us.

On any Customs forms, we declare the full purchase price as the value of the goods. We do not under declare values, or mark goods as a “gift”.

Returns and Exchanges
We only accept product returns of UNOPENED MERCHANDISE. The product must be returned in its original packaging and sealed. Any unopened and or tampered merchandise will not be accepted.
We only accept returns with and an approved Return of Merchandise Authorization number (RMA#). To obtain an RMA#, please contact Customer Service Department and fill out the Return of Merchandise Authorization Form (RMAF).

Returns must be made within 7 days of receipt.

Once you obtain the RMA# from us:
_ Enclose a copy of your completed RMA form along with the unopened and untampered merchandise
_ Pack the items carefully to avoid damage in transit
_ Please address your package to:
iTRENDSsolutions, Inc.
Customer Service: CrystalsbyiTRENDS.com
RMA#____________
1500 Rosecrans Avenue Suite 500
Manhattan Beach, CA 90266

Please note: Only products purchased from crystalsbyiTRENDS.com website may be returned. All returns must be approved by iTRENDS Customer Service representative and accompanied with iTRENDS Return of Merchandise Authorization Form that will serve as your packing slip. All returns will be subject to a fifteen percent (15%) shipping and handling fee.

For your protection and to ensure prompt delivery, we recommend that you send the Return via an insured method which can be tracked in the case of loss (i.e. Fedex, UPS or insured Parcel Post)

Shipping and handling fees are non-refundable. In the case of damaged items, please contact us immediately for assistance. Additional information can be found below in the section “Damaged Items”. If you have any questions about returns, please contact our Customer Service Department via email customerservice@itrends-inc.com or call (310) 706-4056 ext. 5057

Damaged Items
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear; however, if the damage occurred to the item(s) in your shipment, please contact us immediately no less than 7 business days to notify us of any product damage we shipped you. We can be reached at customerservice@itrends-inc.com or call (310) 706-4056 ext. 5057